{"id":1822,"date":"2025-10-03T11:30:00","date_gmt":"2025-10-03T14:30:00","guid":{"rendered":"http:\/\/ftuvz.unsl.edu.ar\/?p=1822"},"modified":"2025-10-06T13:20:38","modified_gmt":"2025-10-06T16:20:38","slug":"la-ftu-dara-el-curso-de-capacitacion-intensivo-atencion-al-cliente-sacando-al-experto-que-hay-en-vos","status":"publish","type":"post","link":"http:\/\/ftuvz.unsl.edu.ar\/index.php\/2025\/10\/03\/la-ftu-dara-el-curso-de-capacitacion-intensivo-atencion-al-cliente-sacando-al-experto-que-hay-en-vos\/","title":{"rendered":"La FTU dar\u00e1 el Curso de Capacitaci\u00f3n Intensivo &#8220;Atenci\u00f3n al Cliente: Sacando al experto que hay en vos&#8221;"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"http:\/\/ftuvz.unsl.edu.ar\/wp-content\/uploads\/2025\/10\/2605-Curso-Atencion-al-cliente-flyer.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"600\" src=\"http:\/\/ftuvz.unsl.edu.ar\/wp-content\/uploads\/2025\/10\/2605-Curso-Atencion-al-cliente-flyer.jpg\" alt=\"\" class=\"wp-image-1824\" srcset=\"http:\/\/ftuvz.unsl.edu.ar\/wp-content\/uploads\/2025\/10\/2605-Curso-Atencion-al-cliente-flyer.jpg 480w, http:\/\/ftuvz.unsl.edu.ar\/wp-content\/uploads\/2025\/10\/2605-Curso-Atencion-al-cliente-flyer-240x300.jpg 240w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/a><\/figure>\n\n\n\n<p><strong>La Secretar\u00eda de Extensi\u00f3n y Vinculaci\u00f3n de la Facultad de Turismo y Urbanismo (FTU) brindar\u00e1 el Curso de Capacitaci\u00f3n Atenci\u00f3n al Cliente: Sacando el experto que hay en vos; el pr\u00f3ximo 9 de octubre en la ciudad de San Luis. Cupos limitados. Actividad no arancelada.<\/strong><\/p>\n\n\n\n<p>En el marco del convenio firmado entre la Universidad Nacional de San Luis (UNSL) y la Asociaci\u00f3n Empresaria, Hotelera y Gastron\u00f3mica (AEHGA) de la provincia de San Luis, esta capacitaci\u00f3n busca atender una necesidad, expresada por esta asociaci\u00f3n y el sector en general, referida a la mejora en uno de los eslabones m\u00e1s importantes de la cadena de valor en la prestaci\u00f3n del servicio, la atenci\u00f3n al cliente, aspecto destacado de toda organizaci\u00f3n y, parad\u00f3jicamente, uno de los menos considerados al momento de planificar.<\/p>\n\n\n\n<p>El \u201cmomento de verdad\u201d que se genera cuando un cliente toma contacto con el personal de l\u00ednea representa un paso clave en la relaci\u00f3n construida entre la organizaci\u00f3n y ese cliente potencial. Para que dicho encuentro ocurra, ambas partes ya habr\u00e1n atravesado diversas instancias de comunicaci\u00f3n previa.<\/p>\n\n\n\n<p>Este primer contacto presencial o directo es el corolario de m\u00faltiples intervenciones comunicacionales, de diversos elementos que interactuaron previamente con el cliente, y de un gran volumen de trabajo invisible que la organizaci\u00f3n desarroll\u00f3 para alcanzar ese punto. Por ello, en estos encuentros la finalidad primordial debe ser comprender los complejos mecanismos que cada persona activa al representar a una organizaci\u00f3n, al interactuar con un desconocido y al comunicar el valor de un producto o servicio. Estos mecanismos deben ponerse al servicio de la organizaci\u00f3n en t\u00e9rminos de efectividad y eficiencia, contribuyendo as\u00ed al logro de los objetivos establecidos.<\/p>\n\n\n\n<p>La actividad tiene como objetivos identificar herramientas comunicacionales y aprovechar todo su potencial, entender el rol clave que cada colaborador tiene en la organizaci\u00f3n, potenciar caracter\u00edsticas propias y revisar falencias en pos de mejorarlas, formar parte del armado de experiencias de venta, desde la planificaci\u00f3n hasta la concreci\u00f3n. La participaci\u00f3n es gratuita, con inscripci\u00f3n previa, y cupos limitados.<\/p>\n\n\n\n<p>Responsable del dictado: T\u00e9c. Federico Mart\u00edn Lucero, docente de la FTU en la carrera Tecnicatura en Hoteler\u00eda. Destinatarios: Socios de la asociaci\u00f3n, estudiantes de las carreras de Hoteler\u00eda y Turismo de la FTU, Docentes de la FTU<\/p>\n\n\n\n<p>Lugar del dictado: Microcine EDIRO, San Luis, capital<\/p>\n\n\n\n<p>Modalidad del dictado: Presencial<\/p>\n\n\n\n<p>Horario del dictado: De 9:00 a 13:00 Hs.<\/p>\n\n\n\n<p>Formulario de Inscripci\u00f3n:&nbsp;<a href=\"https:\/\/acortar.link\/sJGmES\" target=\"_blank\" rel=\"noreferrer noopener\">Click para acceder<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Secretar\u00eda de Extensi\u00f3n y Vinculaci\u00f3n de la Facultad de Turismo y Urbanismo (FTU) brindar\u00e1 el Curso de Capacitaci\u00f3n Atenci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1823,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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